Terms of service

Our services are provided in accordance with applicable laws and regulations across Africa.

By creating an account, accessing our mobile application, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Eligibility

You must be at least 18 years old to use our services. By using Remi, you represent and warrant that you meet this age requirement.

Account registration

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.

Prohibited activities

You agree not to: use the service for any illegal or unauthorised purpose; attempt to gain unauthorised access to our systems; interfere with or disrupt our services; use the platform for fraudulent transactions; share your account credentials with others.

Transaction fees

We charge a service fee for each transaction, clearly displayed before you confirm payment.

Payment processing

All payments are processed securely through our authorised payment partners.

Refunds

Refunds are subject to our refund policy and the policies of the respective utility providers.

Failed transactions

We are not liable for failed transactions due to incorrect account information provided by you.

Account security

Maintain the security of your login credentials and notify us immediately of any unauthorised access.

Accurate information

Provide accurate billing and utility account information to ensure successful transactions.

Compliance

Comply with all applicable laws and regulations when using our services.

Updates

Keep your app updated to the latest version for optimal security and functionality.

While we strive to provide uninterrupted service, we do not guarantee that our platform will be available at all times. We may suspend or restrict access to our services for maintenance, updates, or other operational reasons. We are not liable for any losses resulting from service interruptions.

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages.
• We act as an intermediary between you and utility providers.
• We are not responsible for errors caused by incorrect information you provide.
• Our total liability shall not exceed the amount of fees you paid in the past 12 months.

All content, trademarks, logos, and intellectual property on Remi are owned privately or its licensors. You may not use, copy, or distribute any content without our prior written permission.

We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or any other reason we deem appropriate. You may also close your account at any time by contacting our support team.

We may update these Terms of Service from time to time. We will notify you of any material changes by posting the new terms on our platform and updating the 'Last updated' date. Your continued use of our services after changes constitutes acceptance of the updated terms.

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these terms shall be resolved in the courts of Nigeria.